/* ============================================================
   SALMA SUPPORT — salma-support.css
   Phase 11: UX, Responsive & Visual Polish
   ============================================================ */

/* ============================================================
   1. VARIABLES (Design Tokens)
   ============================================================ */
:root {
    /* Primary (Morado clínico y tecnológico) */
    --salma-purple-primary: #5E2D88;
    --salma-purple-hover: #4D2370;
    --salma-purple-medium: #7A39B0;
    --salma-purple-tint: #F5F0FB;
    --salma-purple-tint-alt: #EDE4F7;

    /* Accent / CTA (Fucsia suave / frambuesa) */
    --salma-fuchsia: #D93A8B;
    --salma-fuchsia-hover: #C22E79;
    --salma-pink-soft: #FDF2F8;

    /* Aqua / Info */
    --salma-teal: #0D9488;
    --salma-teal-light: #14B8A6;
    --salma-teal-tint: #F0FDFA;
    --salma-sky-blue: #0D9488;
    --salma-lavender-blue: #7A39B0;

    /* Success / Resuelto */
    --salma-success: #10B981;
    --salma-success-tint: #ECFDF5;

    /* Warning / Esperando respuesta */
    --salma-warning: #F59E0B;
    --salma-warning-tint: #FFFBEB;

    /* Neutral & Backgrounds */
    --salma-gray-light: #FAF8FC;
    --salma-surface: #FFFFFF;
    --salma-text: #1E1B2E;
    --salma-text-secondary: #475569;
    --salma-text-muted: #64748B;
    --salma-border: #EDE9FE;
    --salma-border-subtle: #F3EEFA;
    --salma-white: #ffffff;

    /* Elevation & Shapes */
    --salma-card-shadow: 0 10px 25px -5px rgba(94, 45, 136, 0.05), 0 4px 6px -2px rgba(94, 45, 136, 0.02);
    --salma-card-radius: 1rem;
    --salma-card-radius-lg: 1.5rem;
    --salma-font-family: 'Plus Jakarta Sans', 'Inter', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
    --salma-transition-fast: 0.15s cubic-bezier(0.4, 0, 0.2, 1);
    --salma-transition: 0.25s cubic-bezier(0.4, 0, 0.2, 1);
}

/* ============================================================
   2. BASE
   ============================================================ */
*,
*::before,
*::after {
    box-sizing: border-box;
}

body {
    font-family: var(--salma-font-family, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Arial, sans-serif);
    font-size: 1rem;
    line-height: 1.6;
    background-color: var(--salma-gray-light);
    color: var(--salma-text);
    -webkit-text-size-adjust: 100%;
}

img {
    max-width: 100%;
    height: auto;
}

/* Prevent horizontal scroll globally */
html, body {
    overflow-x: hidden;
}

/* ============================================================
   3. LAYOUT
   ============================================================ */
.page-container {
    min-height: 100vh;
}

main {
    padding-top: 1.5rem;
    padding-bottom: 3rem;
}

/* ============================================================
   4. TYPOGRAPHY
   ============================================================ */
h1, h2, h3, h4, h5, h6 {
    color: var(--salma-purple-primary);
    font-weight: 600;
    line-height: 1.3;
}

h1 { font-size: clamp(1.4rem, 4vw, 2rem); }
h2 { font-size: clamp(1.25rem, 3.5vw, 1.75rem); }
h3 { font-size: clamp(1.1rem, 3vw, 1.5rem); }

a {
    color: var(--salma-purple-primary);
}
a:hover {
    color: var(--salma-purple-medium);
}

/* ============================================================
   5. NAVIGATION
   ============================================================ */
.salma-navbar {
    background-color: var(--salma-purple-primary) !important;
    border-bottom: 3px solid var(--salma-fuchsia);
    padding-top: 0.6rem;
    padding-bottom: 0.6rem;
}

.salma-navbar .navbar-brand {
    color: var(--salma-white) !important;
    font-weight: 700;
    font-size: 1.1rem;
    letter-spacing: 0.01em;
}

.salma-navbar-logo,
.salma-navbar .navbar-brand img {
    height: 34px !important;
    max-height: 34px !important;
    width: auto !important;
    max-width: 60px !important;
    object-fit: contain;
    vertical-align: middle;
    display: inline-block;
}

.salma-navbar .nav-link {
    color: rgba(255,255,255,0.88) !important;
    font-weight: 500;
    padding: 0.4rem 0.85rem;
    border-radius: 0.3rem;
    transition: background-color var(--salma-transition-fast), color var(--salma-transition-fast);
}

.salma-navbar .nav-link:hover,
.salma-navbar .nav-link:focus {
    color: var(--salma-white) !important;
    background-color: rgba(255,255,255,0.12);
}

.salma-navbar .nav-link.active,
.salma-navbar .nav-link.fw-semibold {
    color: var(--salma-white) !important;
    background-color: rgba(255,255,255,0.18);
    font-weight: 600;
}

.salma-navbar .navbar-toggler {
    border-color: rgba(255,255,255,0.5);
}
.salma-navbar .navbar-toggler-icon {
    background-image: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 30 30'%3e%3cpath stroke='rgba%28255,255,255,0.85%29' stroke-linecap='round' stroke-miterlimit='10' stroke-width='2' d='M4 7h22M4 15h22M4 23h22'/%3e%3c/svg%3e");
}

/* Admin navbar */
.salma-navbar-admin {
    background-color: var(--salma-purple-primary) !important;
    border-bottom: 3px solid var(--salma-purple-medium);
    padding-top: 0.6rem;
    padding-bottom: 0.6rem;
}

.salma-navbar-admin .navbar-brand,
.salma-navbar-admin .nav-link,
.salma-navbar-admin .text-light {
    color: rgba(255,255,255,0.88) !important;
}

.salma-navbar-admin .navbar-brand {
    font-weight: 700;
    color: var(--salma-white) !important;
}

.salma-admin-logo,
.salma-navbar-admin .navbar-brand img {
    height: 32px !important;
    max-height: 32px !important;
    width: auto !important;
    max-width: 55px !important;
    object-fit: contain;
    vertical-align: middle;
    display: inline-block;
}

.salma-navbar-admin .nav-link {
    font-weight: 500;
    padding: 0.4rem 0.75rem;
    border-radius: 0.3rem;
    transition: background-color var(--salma-transition-fast), color var(--salma-transition-fast);
}

.salma-navbar-admin .nav-link:hover,
.salma-navbar-admin .nav-link:focus,
.salma-navbar-admin .nav-link.active {
    color: var(--salma-white) !important;
    background-color: rgba(255,255,255,0.15);
}

.salma-navbar-admin .navbar-toggler {
    border-color: rgba(255,255,255,0.5);
}
.salma-navbar-admin .navbar-toggler-icon {
    background-image: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 30 30'%3e%3cpath stroke='rgba%28255,255,255,0.85%29' stroke-linecap='round' stroke-miterlimit='10' stroke-width='2' d='M4 7h22M4 15h22M4 23h22'/%3e%3c/svg%3e");
}

/* ============================================================
   6. CARDS
   ============================================================ */
.card {
    border: 1px solid rgba(0,0,0,0.06);
    box-shadow: var(--salma-card-shadow);
    border-radius: var(--salma-card-radius);
    margin-bottom: 1.5rem;
    background-color: var(--salma-white);
}

.card-header {
    background-color: var(--salma-white);
    border-bottom: 1px solid rgba(0,0,0,0.06);
    font-weight: 600;
    color: var(--salma-purple-primary);
    padding: 0.85rem 1.25rem;
}

.card-header.bg-light {
    background-color: var(--salma-gray-light) !important;
}

.card-body {
    padding: 1.25rem;
}

/* Dashboard stat cards */
.card-dashboard {
    border-left: 4px solid var(--salma-purple-primary);
    transition: transform var(--salma-transition-fast), box-shadow var(--salma-transition-fast);
    cursor: default;
}

.card-dashboard:hover {
    transform: translateY(-2px);
    box-shadow: 0 0.25rem 0.75rem rgba(91, 42, 134, 0.15);
}

.card-dashboard .card-body {
    padding: 1.25rem 1.25rem 1rem;
}

.card-dashboard h2,
.card-dashboard .card-count {
    font-size: 2rem;
    font-weight: 700;
    color: var(--salma-purple-primary);
    margin-bottom: 0;
}

.card-dashboard h6,
.card-dashboard .card-subtitle {
    font-size: 0.8rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    font-weight: 600;
    color: var(--salma-text-muted);
    margin-bottom: 0.5rem;
}

/* Card color variants for dashboard */
.card-dashboard.card-primary {
    border-left-color: var(--salma-purple-primary);
}
.card-dashboard.card-info {
    border-left-color: var(--salma-sky-blue);
}
.card-dashboard.card-warning {
    border-left-color: var(--salma-fuchsia);
}
.card-dashboard.card-success {
    border-left-color: #198754;
}

/* Waiting card */
.card-waiting {
    border-left: 4px solid var(--salma-fuchsia);
    background-color: rgba(245, 69, 185, 0.04);
}

/* ============================================================
   7. FORMS
   ============================================================ */
label,
.form-label {
    font-weight: 500;
    margin-bottom: 0.35rem;
    color: var(--salma-purple-primary);
    font-size: 0.9rem;
}

.form-control,
.form-select {
    border-color: var(--salma-border);
    border-radius: 0.4rem;
    font-size: 0.95rem;
    padding: 0.5rem 0.75rem;
    transition: border-color var(--salma-transition-fast), box-shadow var(--salma-transition-fast);
    min-height: 2.75rem; /* touch-friendly */
}

.form-control:focus,
.form-select:focus {
    border-color: var(--salma-purple-medium);
    box-shadow: 0 0 0 0.2rem rgba(122, 86, 194, 0.2);
    outline: none;
}

textarea.form-control {
    min-height: 6rem;
    resize: vertical;
}

.form-text {
    font-size: 0.82rem;
    color: var(--salma-text-muted);
    margin-top: 0.25rem;
}

.form-text.text-warning {
    color: #856404 !important;
}

/* Validation */
.invalid-feedback {
    font-size: 0.82rem;
}

/* Input group */
.input-group-sm .form-control,
.input-group-sm .form-select {
    min-height: 2.15rem;
}

/* ============================================================
   8. BUTTONS
   ============================================================ */
.btn {
    font-weight: 500;
    border-radius: 0.4rem;
    padding: 0.45rem 1rem;
    transition: background-color var(--salma-transition-fast),
                border-color var(--salma-transition-fast),
                box-shadow var(--salma-transition-fast),
                opacity var(--salma-transition-fast);
    min-height: 2.5rem; /* touch-friendly */
}

.btn-sm {
    min-height: 2rem;
    padding: 0.3rem 0.7rem;
    font-size: 0.85rem;
}

/* Primary */
.btn-primary {
    background-color: var(--salma-purple-primary);
    border-color: var(--salma-purple-primary);
    color: var(--salma-white);
}
.btn-primary:hover,
.btn-primary:focus {
    background-color: var(--salma-purple-medium);
    border-color: var(--salma-purple-medium);
    color: var(--salma-white);
}
.btn-primary:disabled,
.btn-primary.disabled {
    background-color: var(--salma-purple-primary);
    border-color: var(--salma-purple-primary);
    opacity: 0.55;
}

/* Secondary */
.btn-secondary {
    background-color: var(--salma-purple-medium);
    border-color: var(--salma-purple-medium);
    color: var(--salma-white);
}
.btn-secondary:hover,
.btn-secondary:focus {
    background-color: var(--salma-purple-primary);
    border-color: var(--salma-purple-primary);
    color: var(--salma-white);
}

/* Outline primary */
.btn-outline-primary {
    color: var(--salma-purple-primary);
    border-color: var(--salma-purple-primary);
}
.btn-outline-primary:hover,
.btn-outline-primary:focus {
    background-color: var(--salma-purple-primary);
    border-color: var(--salma-purple-primary);
    color: var(--salma-white);
}

/* Outline secondary */
.btn-outline-secondary {
    color: var(--salma-text-muted);
    border-color: var(--salma-border);
}
.btn-outline-secondary:hover {
    background-color: var(--salma-gray-light);
    color: var(--salma-text);
    border-color: #adb5bd;
}

/* Danger */
.btn-danger {
    background-color: #dc3545;
    border-color: #dc3545;
}
.btn-danger:hover {
    background-color: #bb2d3b;
    border-color: #b02a37;
}

/* Focus visible for accessibility */
.btn:focus-visible,
a:focus-visible,
.form-control:focus-visible,
.form-select:focus-visible,
.nav-link:focus-visible {
    outline: 2px solid var(--salma-purple-medium);
    outline-offset: 2px;
}

/* Loading/disabled state */
.btn[disabled],
.btn.loading {
    cursor: not-allowed;
    opacity: 0.65;
}

/* Separate destructive buttons from safe ones */
.btn-group-separated {
    gap: 0.75rem;
}

/* ============================================================
   9. TICKETS / CONVERSATION
   ============================================================ */

/* Conversation containers */
.conversation-container,
.messages-container {
    display: flex;
    flex-direction: column;
    gap: 0.85rem;
    align-items: flex-start;
    width: 100%;
}

/* Message bubbles: se adaptan dinámicamente al contenido */
.message-bubble {
    display: flex;
    flex-direction: column;
    width: fit-content;
    max-width: min(780px, 85%);
    min-width: 220px;
    padding: 0.9rem 1.25rem;
    border-radius: 1rem;
    margin-bottom: 0.5rem;
    word-break: break-word;
    overflow-wrap: anywhere;
    box-sizing: border-box;
    box-shadow: 0 2px 8px -2px rgba(94, 45, 136, 0.04);
    align-self: flex-start;
    transition: all 0.2s ease;
}

.message-bubble .message-meta {
    margin-bottom: 0.45rem;
    gap: 1.25rem;
}

.message-bubble .message-author {
    font-weight: 600;
    font-size: 0.88rem;
    color: var(--salma-purple-primary);
}

.message-bubble .message-time {
    font-size: 0.78rem;
    color: var(--salma-text-muted);
}

.message-bubble .message-body {
    font-size: 0.95rem;
    line-height: 1.6;
    color: var(--salma-text);
    word-break: break-word;
    overflow-wrap: anywhere;
}

/* Customer message (fondo blanco, borde fino lila y acento aqua) */
.message-bubble.public-customer {
    background-color: var(--salma-surface, #FFFFFF);
    border: 1px solid var(--salma-border, #EDE9FE);
    border-left: 4px solid var(--salma-teal, #0D9488);
}

/* Support message (fondo lila suave y borde corporativo) */
.message-bubble.public-support {
    background-color: var(--salma-purple-tint, #F5F0FB);
    border: 1px solid var(--salma-border, #EDE9FE);
    border-left: 4px solid var(--salma-purple-primary, #5E2D88);
}

/* Internal note (nota interna destacada para administradores) */
.message-bubble.internal-note {
    background-color: #fffbf0;
    border: 1px solid #ffd700;
    border-left: 5px solid #fd7e14;
    width: 100%;
    max-width: 100%;
    align-self: stretch;
}

.internal-note-banner {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    font-weight: 700;
    font-size: 0.8rem;
    color: #7a4800;
    background-color: #fff3cd;
    border-bottom: 1px solid #ffc107;
    padding: 0.35rem 0.75rem;
    margin: -1rem -1.15rem 0.75rem;
    border-radius: 0.4rem 0.4rem 0 0;
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.internal-note-banner .lock-icon {
    font-size: 0.95rem;
}

/* ============================================================
   10. ADMIN SECTION
   ============================================================ */

/* Admin layout */
.admin-layout {
    background-color: var(--salma-gray-light);
}

/* Sidebar-style forms in admin ticket detail */
.sidebar-section {
    border-bottom: 1px solid rgba(0,0,0,0.06);
    padding-bottom: 1rem;
    margin-bottom: 1rem;
}
.sidebar-section:last-child {
    border-bottom: none;
    margin-bottom: 0;
    padding-bottom: 0;
}

.sidebar-label {
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: var(--salma-text-muted);
    font-weight: 600;
    margin-bottom: 0.3rem;
}

/* ============================================================
   11. BADGES (Status & Priority)
   ============================================================ */
.badge {
    font-size: 0.76rem;
    font-weight: 600;
    padding: 0.35rem 0.75rem;
    border-radius: 9999px;
    letter-spacing: 0.02em;
    display: inline-flex;
    align-items: center;
    gap: 0.3rem;
    text-transform: none;
}

/* Status badges */
.badge-status-open {
    background-color: var(--salma-purple-tint) !important;
    color: var(--salma-purple-primary) !important;
    border: 1px solid var(--salma-purple-tint-alt);
}
.badge-status-reviewing {
    background-color: #FFFBEB !important;
    color: #B45309 !important;
    border: 1px solid #FDE68A;
}
.badge-status-in_progress {
    background-color: var(--salma-teal-tint) !important;
    color: #0F766E !important;
    border: 1px solid #CCFBF1;
}
.badge-status-waiting_customer {
    background-color: var(--salma-warning-tint) !important;
    color: #B45309 !important;
    border: 1px solid #FDE68A;
}
.badge-status-resolved {
    background-color: var(--salma-success-tint) !important;
    color: #047857 !important;
    border: 1px solid #A7F3D0;
}
.badge-status-closed {
    background-color: #F1F5F9 !important;
    color: #475569 !important;
    border: 1px solid #E2E8F0;
}
.badge-status-not_applicable {
    background-color: #F8FAFC !important;
    color: #64748B !important;
    border: 1px solid #E2E8F0;
}
.badge-status-reopened {
    background-color: var(--salma-pink-soft) !important;
    color: #BE185D !important;
    border: 1px solid #FCE7F3;
}

/* Priority badges */
.badge-priority-low {
    background-color: #6c757d;
    color: #fff;
}
.badge-priority-normal {
    background-color: var(--salma-lavender-blue);
    color: #fff;
}
.badge-priority-high {
    background-color: #fd7e14;
    color: #fff;
}
.badge-priority-critical {
    background-color: #dc3545;
    color: #fff;
    border: 2px solid #bb2d3b;
    font-weight: 700;
}

/* Unread badge */
.badge-unread {
    background-color: var(--salma-fuchsia);
    color: #fff;
    font-size: 0.7rem;
    vertical-align: middle;
}

/* Waiting for badges */
.badge-waiting-support {
    background-color: #dc3545;
    color: #fff;
}
.badge-waiting-customer {
    background-color: var(--salma-fuchsia);
    color: #fff;
}
.badge-waiting-none {
    background-color: #6c757d;
    color: #fff;
}

/* System status badges */
.badge-system-ok {
    background-color: #198754;
    color: #fff;
}
.badge-system-warning {
    background-color: #fd7e14;
    color: #fff;
}
.badge-system-fail {
    background-color: #dc3545;
    color: #fff;
}

/* ============================================================
   12. TABLES
   ============================================================ */
.table {
    background-color: var(--salma-white);
    margin-bottom: 0;
    font-size: 0.9rem;
}

.table th {
    background-color: rgba(0,0,0,0.02);
    color: var(--salma-purple-primary);
    font-weight: 600;
    font-size: 0.82rem;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    border-bottom: 2px solid rgba(0,0,0,0.08);
    white-space: nowrap;
}

.table td {
    vertical-align: middle;
    border-color: rgba(0,0,0,0.05);
}

.table-hover tbody tr:hover {
    background-color: rgba(91, 42, 134, 0.04);
}

/* Subject cell truncation */
.subject-cell {
    max-width: 250px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

/* Email cell */
.email-cell {
    overflow-wrap: anywhere;
    word-break: break-all;
    max-width: 180px;
}

/* ============================================================
   13. EMPTY STATES
   ============================================================ */
.empty-state {
    text-align: center;
    padding: 3rem 1.5rem;
    background: var(--salma-white);
    border-radius: var(--salma-card-radius);
    box-shadow: var(--salma-card-shadow);
    color: var(--salma-text-muted);
}

.empty-state .empty-icon {
    font-size: 2.5rem;
    margin-bottom: 1rem;
    opacity: 0.6;
}

.empty-state p {
    font-size: 1.05rem;
    margin-bottom: 1.25rem;
}

/* ============================================================
   14. WAITING ALERT
   ============================================================ */
.waiting-alert {
    display: flex;
    align-items: center;
    gap: 0.6rem;
    background-color: rgba(245, 69, 185, 0.08);
    border: 1px solid rgba(245, 69, 185, 0.3);
    border-left: 4px solid var(--salma-fuchsia);
    color: var(--salma-purple-primary);
    padding: 0.9rem 1.1rem;
    border-radius: 0.4rem;
    margin-bottom: 1.5rem;
    font-weight: 600;
}

.waiting-alert a {
    color: inherit;
    text-decoration: none;
}

.waiting-alert a:hover {
    text-decoration: underline;
}

/* ============================================================
   15. ATTACHMENTS
   ============================================================ */
.attachment-box {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    padding: 0.45rem 0.7rem;
    border: 1px solid var(--salma-border);
    border-radius: 0.35rem;
    background-color: var(--salma-white);
    font-size: 0.83rem;
    max-width: 220px;
    overflow: hidden;
    vertical-align: middle;
}

.attachment-box .att-name {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    flex: 1;
    min-width: 0;
}

.attachment-box a {
    color: var(--salma-purple-primary);
    text-decoration: none;
}

.attachment-box a:hover {
    text-decoration: underline;
}

.attachment-box .att-size {
    color: var(--salma-text-muted);
    white-space: nowrap;
    font-size: 0.78rem;
}

/* ============================================================
   16. FLASH MESSAGES
   ============================================================ */
.flash-container {
    margin-bottom: 1.25rem;
}

.alert {
    border-radius: 0.4rem;
    font-size: 0.93rem;
    padding: 0.75rem 1rem;
}

.alert-success {
    background-color: #d1e7dd;
    border-color: #a3cfbb;
    color: #0f5132;
}

.alert-danger {
    background-color: #f8d7da;
    border-color: #f5c2c7;
    color: #842029;
}

.alert-warning {
    background-color: #fff3cd;
    border-color: #ffecb5;
    color: #664d03;
}

/* ============================================================
   17. WAITING CUSTOMER ALERT (ticket detail)
   ============================================================ */
.waiting-customer-notice {
    background-color: rgba(245, 69, 185, 0.08);
    border: 1px solid rgba(245, 69, 185, 0.35);
    border-left: 5px solid var(--salma-fuchsia);
    border-radius: 0.4rem;
    padding: 1rem 1.25rem;
    margin-bottom: 1.5rem;
    color: var(--salma-purple-primary);
    font-weight: 600;
    display: flex;
    align-items: center;
    gap: 0.6rem;
}

/* ============================================================
   18. RESOLVED/CLOSED/NOT_APPLICABLE actions
   ============================================================ */
.ticket-action-card {
    border-radius: var(--salma-card-radius);
    padding: 1.5rem;
    text-align: center;
}

.ticket-action-card.action-resolved {
    background-color: rgba(25, 135, 84, 0.07);
    border: 1px solid rgba(25, 135, 84, 0.25);
}

.ticket-action-card.action-closed {
    background-color: rgba(108, 117, 125, 0.07);
    border: 1px solid rgba(108, 117, 125, 0.2);
}

.ticket-action-card.action-not-applicable {
    background-color: rgba(73, 80, 87, 0.07);
    border: 1px solid rgba(73, 80, 87, 0.2);
}

/* ============================================================
   19. UTILITIES
   ============================================================ */
.text-purple { color: var(--salma-purple-primary) !important; }
.text-purple-medium { color: var(--salma-purple-medium) !important; }
.bg-purple { background-color: var(--salma-purple-primary) !important; color: var(--salma-white) !important; }
.bg-purple-light { background-color: rgba(91, 42, 134, 0.08) !important; }
.border-purple { border-color: var(--salma-purple-primary) !important; }
.border-fuchsia { border-color: var(--salma-fuchsia) !important; }

.text-truncate-2 {
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.fw-600 { font-weight: 600; }

/* Conversation container max width */
.conversation-container {
    max-width: 850px;
}

/* Messages container scroll */
.messages-container {
    max-height: 550px;
    overflow-y: auto;
    padding: 1rem;
    scroll-behavior: smooth;
}

/* Long text safe wrapping */
.text-wrap-safe {
    white-space: pre-wrap;
    overflow-wrap: anywhere;
    word-break: break-word;
}

/* Priority indicator */
.priority-critical-indicator {
    display: inline-flex;
    align-items: center;
    gap: 0.3rem;
    font-weight: 700;
    color: #dc3545;
}

/* ============================================================
   20. FILTER SECTION
   ============================================================ */
.filters-card .card-body {
    padding: 1rem 1.25rem;
}

.filters-row {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    align-items: flex-end;
}

.filter-active-indicator {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    font-size: 0.82rem;
    color: var(--salma-purple-primary);
    font-weight: 600;
    background-color: rgba(91, 42, 134, 0.08);
    padding: 0.2rem 0.5rem;
    border-radius: 0.3rem;
}

/* ============================================================
   21. PAGINATION
   ============================================================ */
.pagination .page-link {
    color: var(--salma-purple-primary);
    border-color: var(--salma-border);
    border-radius: 0.35rem;
    padding: 0.4rem 0.75rem;
    font-size: 0.9rem;
    min-width: 2.25rem;
    text-align: center;
}

.pagination .page-item.active .page-link {
    background-color: var(--salma-purple-primary);
    border-color: var(--salma-purple-primary);
    color: var(--salma-white);
}

.pagination .page-link:hover {
    background-color: rgba(91, 42, 134, 0.08);
    color: var(--salma-purple-primary);
}

.pagination .page-item.disabled .page-link {
    color: var(--salma-text-muted);
}

/* ============================================================
   22. BREADCRUMB
   ============================================================ */
.breadcrumb {
    font-size: 0.85rem;
    background: transparent;
    padding: 0;
    margin-bottom: 0.25rem;
}

.breadcrumb-item a {
    color: var(--salma-purple-medium);
}

.breadcrumb-item.active {
    color: var(--salma-text-muted);
}

/* ============================================================
   23. LIST GROUP
   ============================================================ */
.list-group-item-action:hover {
    background-color: rgba(91, 42, 134, 0.05);
}

.list-group-item-action:focus {
    background-color: rgba(91, 42, 134, 0.08);
    outline: 2px solid var(--salma-purple-medium);
    outline-offset: -2px;
}

/* ============================================================
   24. AUTH (LOGIN)
   ============================================================ */
.auth-page,
.auth-portal-page,
body.auth-portal-page {
    min-height: 100vh;
    background-color: var(--salma-gray-light);
    display: flex;
    flex-direction: column;
    align-items: stretch;
    justify-content: flex-start;
    padding: 0;
    margin: 0;
    width: 100%;
    max-width: 100%;
}

.auth-card {
    width: 100%;
    max-width: 420px;
}

.auth-brand {
    color: var(--salma-purple-primary);
    font-weight: 700;
    font-size: 1.6rem;
    text-align: center;
    margin-bottom: 0.25rem;
}

.auth-subtitle {
    color: var(--salma-text-muted);
    text-align: center;
    font-size: 0.95rem;
    margin-bottom: 1.5rem;
}

.auth-brand-accent {
    display: block;
    width: 40px;
    height: 3px;
    background: linear-gradient(90deg, var(--salma-purple-primary), var(--salma-fuchsia));
    border-radius: 2px;
    margin: 0.35rem auto 0;
}

/* ============================================================
   25. ERROR PAGES
   ============================================================ */
.error-page {
    min-height: 100vh;
    background-color: var(--salma-gray-light);
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 2rem 1rem;
}

.error-card {
    max-width: 520px;
    width: 100%;
    text-align: center;
    background: var(--salma-white);
    padding: 2.5rem;
    border-radius: var(--salma-card-radius);
    box-shadow: var(--salma-card-shadow);
}

.error-code {
    font-size: 4rem;
    font-weight: 800;
    color: var(--salma-purple-primary);
    line-height: 1;
    margin-bottom: 0.5rem;
}

/* ============================================================
   26. MAINTENANCE
   ============================================================ */
.maintenance-page {
    min-height: 100vh;
    background-color: var(--salma-gray-light);
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 2rem 1rem;
}

.maintenance-card {
    max-width: 500px;
    width: 100%;
    text-align: center;
    background: var(--salma-white);
    padding: 2.5rem;
    border-radius: var(--salma-card-radius);
    box-shadow: var(--salma-card-shadow);
    border-top: 5px solid var(--salma-purple-primary);
}

/* ============================================================
   27. FOOTER (optional, minimal)
   ============================================================ */
.salma-footer {
    background-color: var(--salma-white);
    border-top: 1px solid rgba(0,0,0,0.06);
    padding: 1rem 1.5rem;
    font-size: 0.8rem;
    color: var(--salma-text-muted);
    text-align: center;
    margin-top: auto;
}

/* ============================================================
   28. ADMIN USERS
   ============================================================ */
.user-status-active {
    color: #198754;
    font-weight: 600;
}
.user-status-blocked {
    color: #dc3545;
    font-weight: 600;
}

/* ============================================================
   29. NOTIFICATION / AUDIT
   ============================================================ */
.notification-failed {
    background-color: rgba(220, 53, 69, 0.05);
}

.audit-meta {
    font-size: 0.8rem;
    color: var(--salma-text-muted);
}

/* ============================================================
   30. REDUCED MOTION
   ============================================================ */
@media (prefers-reduced-motion: reduce) {
    *,
    *::before,
    *::after {
        animation-duration: 0.01ms !important;
        animation-iteration-count: 1 !important;
        transition-duration: 0.01ms !important;
    }
}

/* ============================================================
   31. RESPONSIVE
   ============================================================ */

/* --- Large screens (1440px+) --- */
@media (min-width: 1440px) {
    .conversation-container {
        max-width: 900px;
    }
    .messages-container {
        max-height: 650px;
    }
}

/* --- Tablet (768px - 1023px) --- */
@media (max-width: 1023.98px) {
    .admin-col-conversation {
        order: 1;
    }
    .admin-col-sidebar {
        order: 2;
    }
}

/* --- Mobile-first overrides (< 768px) --- */
@media (max-width: 767.98px) {
    body {
        font-size: 0.95rem;
    }

    .container,
    .container-fluid {
        padding-left: 1rem;
        padding-right: 1rem;
    }

    /* Navbar collapses cleanly */
    .salma-navbar .navbar-collapse,
    .salma-navbar-admin .navbar-collapse {
        padding-top: 0.5rem;
        border-top: 1px solid rgba(255,255,255,0.15);
        margin-top: 0.5rem;
    }

    /* Table → full width scroll */
    .table-responsive {
        -webkit-overflow-scrolling: touch;
    }

    /* Message bubbles full width on mobile */
    .message-bubble {
        max-width: 100%;
    }

    /* Card dashboard grid stacks */
    .card-dashboard h2 {
        font-size: 1.8rem;
    }

    /* Auth card full width */
    .auth-card {
        max-width: 100%;
    }

    /* Admin sidebar goes below conversation on mobile */
    .col-lg-4.order-mobile-last {
        order: 99;
    }

    /* Filter collapse on mobile */
    .filters-mobile-toggle {
        display: block;
        width: 100%;
        margin-bottom: 0.5rem;
    }

    .filters-collapsible {
        /* shown/hidden by Bootstrap collapse */
    }

    /* Pagination compact */
    .pagination .page-item:not(.active):not(:first-child):not(:last-child) {
        display: none;
    }

    /* Subject truncation in cards */
    .ticket-card-subject {
        display: -webkit-box;
        -webkit-line-clamp: 2;
        -webkit-box-orient: vertical;
        overflow: hidden;
    }

    /* Buttons full width in forms on mobile */
    .form-actions-mobile .btn {
        width: 100%;
        margin-bottom: 0.5rem;
    }

    /* Remove max-height on messages container on mobile */
    .messages-container {
        max-height: none;
    }

    /* Error code smaller */
    .error-code {
        font-size: 3rem;
    }
}

/* --- Small phones (< 375px) --- */
@media (max-width: 374.98px) {
    .btn {
        font-size: 0.875rem;
        padding: 0.4rem 0.75rem;
    }

    h1 { font-size: 1.3rem; }
    h2 { font-size: 1.15rem; }

    .card-body {
        padding: 1rem 0.85rem;
    }

    .badge {
        font-size: 0.7rem;
    }
}

/* ============================================================
   32. PRINT (not required in v1, minimal reset)
   ============================================================ */
@media print {
    .salma-navbar,
    .salma-navbar-client,
    .salma-navbar-admin,
    .salma-footer,
    .btn,
    nav {
        display: none !important;
    }
}

/* ============================================================
   33. SALMA CLIENT PORTAL & MODERN DASHBOARD (Google Stitch Design System)
   ============================================================ */

/* --- Sticky Modern Navbar for Client Portal --- */
.salma-navbar-client {
    position: sticky;
    top: 0;
    z-index: 1030;
    background: rgba(255, 255, 255, 0.92) !important;
    backdrop-filter: blur(12px);
    -webkit-backdrop-filter: blur(12px);
    border-bottom: 1px solid var(--salma-border) !important;
    box-shadow: 0 4px 20px -2px rgba(94, 45, 136, 0.04);
    padding-top: 0.75rem;
    padding-bottom: 0.75rem;
    transition: all var(--salma-transition-fast);
}

.salma-navbar-client .navbar-brand {
    padding: 0;
    color: var(--salma-text) !important;
}

.salma-navbar-client .salma-navbar-logo {
    max-height: 32px !important;
    width: auto !important;
    max-width: 55px !important;
    object-fit: contain;
}

.salma-navbar-client .salma-brand-text {
    font-weight: 800;
    font-size: 1.15rem;
    letter-spacing: -0.02em;
    background: linear-gradient(135deg, #5E2D88 0%, #D93A8B 100%);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
}

.salma-navbar-client .salma-client-portal-badge {
    display: inline-flex;
    align-items: center;
    font-size: 0.68rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    padding: 0.18rem 0.55rem;
    border-radius: 9999px;
    background-color: var(--salma-purple-tint);
    color: var(--salma-purple-primary);
    border: 1px solid var(--salma-purple-tint-alt);
    margin-left: 0.2rem;
}

.salma-navbar-client .navbar-nav .nav-link {
    color: var(--salma-text-secondary) !important;
    font-weight: 500;
    font-size: 0.9rem;
    padding: 0.45rem 0.85rem !important;
    border-radius: 9999px;
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    transition: all 0.2s ease;
}

.salma-navbar-client .navbar-nav .nav-link:hover {
    color: var(--salma-purple-primary) !important;
    background-color: var(--salma-purple-tint);
}

.salma-navbar-client .navbar-nav .nav-link.active {
    color: var(--salma-purple-primary) !important;
    font-weight: 700;
    background-color: var(--salma-purple-tint);
    box-shadow: inset 0 0 0 1px var(--salma-purple-tint-alt);
}

/* User Profile Badge & Avatar */
.salma-user-profile {
    padding: 0.2rem 0.6rem 0.2rem 0.2rem;
    border-radius: 9999px;
    background: rgba(245, 240, 251, 0.6);
    border: 1px solid var(--salma-border);
}

.salma-avatar-circle {
    width: 34px;
    height: 34px;
    border-radius: 50%;
    background: linear-gradient(135deg, #EDE4F7 0%, #F5F0FB 100%);
    color: var(--salma-purple-primary);
    font-weight: 700;
    font-size: 0.85rem;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border: 2px solid #FFFFFF;
    box-shadow: 0 2px 6px rgba(94, 45, 136, 0.12);
    flex-shrink: 0;
}

.salma-user-name {
    color: var(--salma-text);
    font-size: 0.85rem;
    font-weight: 600;
}

.salma-btn-logout {
    background: #FFFFFF;
    border: 1px solid var(--salma-border);
    color: var(--salma-text-muted);
    border-radius: 9999px;
    padding: 0.35rem 0.75rem;
    font-size: 0.8rem;
    font-weight: 600;
    transition: all 0.2s ease;
}

.salma-btn-logout:hover {
    background: var(--salma-pink-soft);
    border-color: #FCE7F3;
    color: var(--salma-fuchsia);
}

/* ============================================================
   Selector de Idioma (Cabecera, Navbar & Topbar)
   ============================================================ */
.salma-lang-wrap {
    display: inline-flex;
    align-items: center;
}

.salma-lang-wrap .language-selector .dropdown-toggle,
.language-selector .salma-lang-btn,
.language-selector .btn-outline-light,
.salma-navbar .language-selector .btn-outline-light,
.salma-navbar-client .language-selector .btn-outline-light,
.salma-navbar-admin .language-selector .btn-outline-light {
    background-color: #FFFFFF !important;
    border: 1px solid var(--salma-border, #EDE9FE) !important;
    color: var(--salma-text, #1E1B2E) !important;
    font-weight: 600 !important;
    font-size: 0.8rem !important;
    padding: 0.35rem 0.75rem !important;
    border-radius: 9999px !important;
    box-shadow: 0 1px 2px rgba(94, 45, 136, 0.04) !important;
    display: inline-flex !important;
    align-items: center !important;
    gap: 0.35rem !important;
    transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1) !important;
}

.salma-lang-wrap .language-selector .dropdown-toggle svg,
.language-selector .salma-lang-btn svg,
.language-selector .btn-outline-light svg {
    color: var(--salma-purple-primary, #5E2D88) !important;
    flex-shrink: 0;
    transition: color 0.2s ease;
}

.salma-lang-wrap .language-selector .dropdown-toggle::after,
.language-selector .salma-lang-btn::after,
.language-selector .btn-outline-light::after {
    border-top-color: var(--salma-text, #1E1B2E) !important;
    margin-left: 0.35rem !important;
    transition: border-top-color 0.2s ease;
}

.salma-lang-wrap .language-selector .dropdown-toggle:hover,
.salma-lang-wrap .language-selector .dropdown-toggle:focus,
.salma-lang-wrap .language-selector .dropdown-toggle.show,
.salma-lang-wrap .language-selector .dropdown-toggle[aria-expanded="true"],
.language-selector .salma-lang-btn:hover,
.language-selector .salma-lang-btn:focus,
.language-selector .salma-lang-btn.show,
.language-selector .btn-outline-light:hover,
.language-selector .btn-outline-light:focus,
.language-selector .btn-outline-light.show {
    background-color: var(--salma-purple-tint, #F5F0FB) !important;
    border-color: #D8B4FE !important;
    color: var(--salma-purple-primary, #5E2D88) !important;
    box-shadow: 0 2px 6px rgba(94, 45, 136, 0.08) !important;
    transform: translateY(-1px);
}

.salma-lang-wrap .language-selector .dropdown-toggle:hover svg,
.salma-lang-wrap .language-selector .dropdown-toggle:focus svg,
.salma-lang-wrap .language-selector .dropdown-toggle.show svg,
.language-selector .salma-lang-btn:hover svg,
.language-selector .btn-outline-light:hover svg {
    color: var(--salma-purple-hover, #4D2370) !important;
}

.salma-lang-wrap .language-selector .dropdown-toggle:hover::after,
.salma-lang-wrap .language-selector .dropdown-toggle:focus::after,
.salma-lang-wrap .language-selector .dropdown-toggle.show::after,
.language-selector .salma-lang-btn:hover::after,
.language-selector .btn-outline-light:hover::after {
    border-top-color: var(--salma-purple-primary, #5E2D88) !important;
}

/* Dropdown Menu de Idioma */
.language-selector .dropdown-menu {
    background-color: #FFFFFF !important;
    border: 1px solid var(--salma-border, #EDE9FE) !important;
    border-radius: 0.875rem !important;
    box-shadow: 0 10px 25px -5px rgba(94, 45, 136, 0.12), 0 4px 6px -2px rgba(94, 45, 136, 0.04) !important;
    padding: 0.35rem !important;
    min-width: 140px !important;
    margin-top: 0.4rem !important;
}

.language-selector .dropdown-item {
    border-radius: 0.5rem !important;
    padding: 0.45rem 0.75rem !important;
    font-size: 0.85rem !important;
    font-weight: 500 !important;
    color: var(--salma-text, #1E1B2E) !important;
    transition: all 0.15s ease !important;
}

.language-selector .dropdown-item:hover,
.language-selector .dropdown-item:focus {
    background-color: var(--salma-purple-tint, #F5F0FB) !important;
    color: var(--salma-purple-primary, #5E2D88) !important;
}

.language-selector .dropdown-item.active,
.language-selector .dropdown-item[aria-current="true"] {
    background-color: var(--salma-purple-tint, #F5F0FB) !important;
    color: var(--salma-purple-primary, #5E2D88) !important;
    font-weight: 700 !important;
}


/* --- Dashboard Welcome & CTA --- */
.salma-dashboard-wrapper {
    padding-top: 0.5rem;
}

.salma-welcome-title {
    font-size: clamp(1.6rem, 3.2vw, 2.25rem);
    font-weight: 800;
    color: var(--salma-text);
    letter-spacing: -0.025em;
    line-height: 1.25;
}

.salma-welcome-name {
    background: linear-gradient(135deg, #5E2D88 0%, #D93A8B 100%);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
}

.salma-welcome-subtitle {
    color: var(--salma-text-muted);
    font-size: 0.95rem;
}

.salma-btn-primary-gradient {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.45rem;
    background: linear-gradient(135deg, #5E2D88 0%, #D93A8B 100%);
    color: #FFFFFF !important;
    font-weight: 600;
    font-size: 0.92rem;
    padding: 0.65rem 1.35rem;
    border-radius: 9999px;
    text-decoration: none !important;
    border: none;
    box-shadow: 0 4px 14px rgba(94, 45, 136, 0.22);
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    cursor: pointer;
}

.salma-btn-primary-gradient:hover {
    background: linear-gradient(135deg, #4D2370 0%, #C22E79 100%);
    transform: translateY(-1px);
    box-shadow: 0 8px 22px rgba(94, 45, 136, 0.32);
    color: #FFFFFF !important;
}

/* Waiting response alert */
.salma-waiting-alert {
    background: #FFFBEB;
    border: 1px solid #FDE68A;
    border-left: 4px solid #F59E0B;
    border-radius: 14px;
    padding: 0.95rem 1.25rem;
    margin-bottom: 1.5rem;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
    flex-wrap: wrap;
    color: #92400E;
    font-size: 0.92rem;
    font-weight: 500;
    box-shadow: 0 2px 8px rgba(245, 158, 11, 0.08);
}

.salma-waiting-alert a {
    color: #92400E;
    font-weight: 600;
    text-decoration: none;
}

.salma-waiting-alert a:hover {
    text-decoration: underline;
}

/* --- 4 Summary Stat Cards --- */
.salma-stat-card {
    background: #FFFFFF;
    border: 1px solid var(--salma-border);
    border-radius: 1.25rem;
    padding: 1.35rem 1.25rem;
    box-shadow: var(--salma-card-shadow);
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    position: relative;
    overflow: hidden;
    height: 100%;
}

.salma-stat-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 16px 32px -4px rgba(94, 45, 136, 0.1);
    border-color: #DDD6FE;
}

.salma-stat-card::before {
    content: "";
    position: absolute;
    top: 0;
    left: 0;
    bottom: 0;
    width: 4px;
}

.salma-stat-purple::before {
    background: var(--salma-purple-primary);
}

.salma-stat-teal::before {
    background: var(--salma-teal);
}

.salma-stat-warning::before {
    background: var(--salma-warning);
}

.salma-stat-success::before {
    background: var(--salma-success);
}

.salma-stat-icon-wrap {
    width: 44px;
    height: 44px;
    border-radius: 12px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    margin-bottom: 1rem;
}

.salma-stat-purple .salma-stat-icon-wrap {
    background-color: var(--salma-purple-tint);
    color: var(--salma-purple-primary);
}

.salma-stat-teal .salma-stat-icon-wrap {
    background-color: var(--salma-teal-tint);
    color: var(--salma-teal);
}

.salma-stat-warning .salma-stat-icon-wrap {
    background-color: var(--salma-warning-tint);
    color: #D97706;
}

.salma-stat-success .salma-stat-icon-wrap {
    background-color: var(--salma-success-tint);
    color: var(--salma-success);
}

.salma-stat-card .card-subtitle {
    font-size: 0.8rem;
    font-weight: 700;
    color: var(--salma-text-muted);
    margin-bottom: 0.35rem;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.salma-stat-card .card-count {
    font-size: clamp(1.85rem, 3.2vw, 2.35rem);
    font-weight: 800;
    color: var(--salma-text);
    line-height: 1;
    margin: 0;
    letter-spacing: -0.02em;
}

/* --- Section Card Container --- */
.salma-section-card {
    background: #FFFFFF;
    border: 1px solid var(--salma-border);
    border-radius: 1.5rem;
    padding: 1.75rem 1.75rem;
    box-shadow: var(--salma-card-shadow);
}

/* --- Enriched Recent Tickets Table --- */
.salma-ticket-table thead th {
    background: #FAF8FC;
    color: var(--salma-text-muted);
    font-size: 0.75rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    padding: 0.85rem 1.15rem;
    border-bottom: 1px solid var(--salma-border);
}

.salma-ticket-table tbody td {
    padding: 1rem 1.15rem;
    border-bottom: 1px solid var(--salma-border-subtle);
    vertical-align: middle;
}

.salma-ticket-table tbody tr:hover {
    background-color: #FAF8FC;
}

.salma-ticket-pill {
    display: inline-flex;
    align-items: center;
    padding: 0.25rem 0.65rem;
    border-radius: 9999px;
    background: var(--salma-purple-tint);
    color: var(--salma-purple-primary);
    font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
    font-size: 0.82rem;
    font-weight: 700;
    text-decoration: none;
    border: 1px solid var(--salma-purple-tint-alt);
    transition: all 0.15s ease;
}

.salma-ticket-pill:hover {
    background: var(--salma-purple-tint-alt);
    color: var(--salma-purple-hover);
}

.hover-purple:hover {
    color: var(--salma-purple-primary) !important;
}

/* --- Empty State --- */
.salma-empty-state {
    padding: 3.5rem 1.5rem;
    text-align: center;
    background: #FAF8FC;
    border: 2px dashed #DDD6FE;
    border-radius: 1.25rem;
}

.salma-empty-icon {
    font-size: 2.75rem;
    margin-bottom: 0.75rem;
}

/* --- FAQ Cards --- */
.salma-faq-card {
    display: block;
    text-decoration: none;
    background: #FFFFFF;
    border: 1px solid var(--salma-border);
    border-radius: 1.25rem;
    padding: 1.5rem 1.35rem;
    height: 100%;
    box-shadow: 0 4px 14px -2px rgba(94, 45, 136, 0.04);
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    color: inherit;
}

.salma-faq-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 14px 28px -4px rgba(94, 45, 136, 0.08);
    border-color: #DDD6FE;
    color: inherit;
}

.salma-faq-icon-wrap {
    width: 44px;
    height: 44px;
    border-radius: 12px;
    background: var(--salma-purple-tint);
    color: var(--salma-purple-primary);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    margin-bottom: 1rem;
}

.salma-faq-title {
    font-size: 0.98rem;
    font-weight: 700;
    color: var(--salma-purple-primary);
    margin-bottom: 0.35rem;
    line-height: 1.35;
}

.salma-faq-desc {
    font-size: 0.84rem;
    color: var(--salma-text-muted);
    margin-bottom: 0;
    line-height: 1.5;
}

/* ============================================================
   34. SALMA ADMIN ENTERPRISE SYSTEM (Sidebar Fija + Topbar & Modern Dashboard)
   ============================================================ */

/* Layout Shell */
body.admin-layout {
    background-color: var(--salma-gray-light);
    color: var(--salma-text);
    min-height: 100vh;
    margin: 0;
}

.salma-admin-wrapper {
    display: flex;
    min-height: 100vh;
    width: 100%;
}

/* Sidebar Fija Izquierda (~260px) */
.salma-admin-sidebar {
    width: 260px;
    min-width: 260px;
    background-color: #FFFFFF;
    border-right: 1px solid var(--salma-border);
    display: flex;
    flex-direction: column;
    position: sticky;
    top: 0;
    height: 100vh;
    z-index: 1040;
    transition: transform var(--salma-transition);
}

.salma-sidebar-header {
    padding: 1.15rem 1.25rem;
    border-bottom: 1px solid var(--salma-border-subtle);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.salma-sidebar-brand {
    text-decoration: none;
    color: var(--salma-text);
}

.salma-admin-portal-badge {
    display: inline-flex;
    align-items: center;
    font-size: 0.65rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    padding: 0.15rem 0.5rem;
    border-radius: 9999px;
    background-color: var(--salma-purple-tint);
    color: var(--salma-purple-primary);
    border: 1px solid var(--salma-purple-tint-alt);
    margin-left: 0.25rem;
}

.salma-sidebar-nav {
    flex: 1 1 auto;
    overflow-y: auto;
    padding: 1rem 0.85rem;
}

.salma-menu-header {
    font-size: 0.68rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    color: #94A3B8;
    padding: 0.75rem 0.75rem 0.4rem;
}

.salma-sidebar-link {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.65rem 0.85rem;
    border-radius: 12px;
    color: var(--salma-text-secondary);
    font-size: 0.88rem;
    font-weight: 500;
    text-decoration: none;
    transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);
}

.salma-sidebar-link:hover {
    background-color: #F5EDFA;
    color: #5E2D88;
}

.salma-sidebar-link.active {
    background-color: #F5EDFA;
    color: #5E2D88;
    font-weight: 700;
    box-shadow: inset 0 0 0 1px #EDE4F7;
}

.salma-sidebar-link .sidebar-icon {
    flex-shrink: 0;
    opacity: 0.85;
}

.salma-sidebar-link.active .sidebar-icon {
    opacity: 1;
    color: #5E2D88;
}

/* Sidebar Footer */
.salma-sidebar-footer {
    padding: 1rem 1.25rem;
    border-top: 1px solid var(--salma-border-subtle);
    margin-top: auto;
}

.salma-version-pill {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.74rem;
    font-weight: 600;
    color: var(--salma-text-muted);
    background: #FAF8FC;
    border: 1px solid var(--salma-border);
    padding: 0.35rem 0.75rem;
    border-radius: 9999px;
    width: 100%;
    justify-content: center;
}

.status-pulse-dot {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background-color: #10B981;
    box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.2);
    display: inline-block;
}

/* Main Content Area */
.salma-admin-main {
    flex: 1 1 auto;
    display: flex;
    flex-direction: column;
    min-width: 0;
}

/* Sticky Topbar */
.salma-admin-topbar {
    position: sticky;
    top: 0;
    z-index: 1020;
    background: rgba(255, 255, 255, 0.94);
    backdrop-filter: blur(12px);
    -webkit-backdrop-filter: blur(12px);
    border-bottom: 1px solid var(--salma-border);
    padding: 0.75rem 1.5rem;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
}

.salma-topbar-search-input-wrap {
    position: relative;
    width: 320px;
}

.salma-topbar-search-input-wrap .search-icon {
    position: absolute;
    left: 12px;
    top: 50%;
    transform: translateY(-50%);
    color: #94A3B8;
    pointer-events: none;
}

.salma-search-control {
    border-radius: 9999px;
    background: #FAF8FC;
    border: 1px solid var(--salma-border);
    font-size: 0.84rem;
    padding: 0.45rem 3.2rem 0.45rem 2.25rem;
    transition: all 0.2s ease;
}

.salma-search-control:focus {
    background: #FFFFFF;
    border-color: #5E2D88;
    box-shadow: 0 0 0 3px rgba(94, 45, 136, 0.12);
}

.salma-search-kbd {
    position: absolute;
    right: 10px;
    top: 50%;
    transform: translateY(-50%);
    font-size: 0.66rem;
    padding: 0.15rem 0.4rem;
    border-radius: 4px;
    background: #FFFFFF;
    border: 1px solid var(--salma-border);
    color: #94A3B8;
    font-family: inherit;
    font-weight: 600;
}

.salma-topbar-notif-btn {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: #FFFFFF;
    border: 1px solid var(--salma-border);
    color: #64748B;
    text-decoration: none;
    transition: all 0.2s ease;
}

.salma-topbar-notif-btn:hover {
    background: #F5EDFA;
    color: #5E2D88;
    border-color: #EDE4F7;
}

.salma-badge-role {
    font-size: 0.68rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    background-color: #F5EDFA;
    color: #5E2D88;
    border: 1px solid #EDE4F7;
    padding: 0.18rem 0.5rem;
    border-radius: 9999px;
}

/* Mobile responsive sidebar */
@media (max-width: 991.98px) {
    .salma-admin-sidebar {
        position: fixed;
        left: 0;
        top: 0;
        bottom: 0;
        transform: translateX(-100%);
        box-shadow: 0 20px 35px rgba(0, 0, 0, 0.2);
    }

    .salma-admin-sidebar.show {
        transform: translateX(0);
    }

    .salma-sidebar-backdrop {
        position: fixed;
        top: 0;
        left: 0;
        right: 0;
        bottom: 0;
        background: rgba(15, 23, 42, 0.4);
        backdrop-filter: blur(2px);
        z-index: 1035;
        display: none;
    }

    .salma-sidebar-backdrop.show {
        display: block;
    }
}

/* --- KPIs micro-tags & cards --- */
.salma-stat-tag {
    font-size: 0.68rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    padding: 0.18rem 0.55rem;
    border-radius: 9999px;
}
.salma-tag-purple { background-color: #F5EDFA; color: #5E2D88; }
.salma-tag-teal { background-color: #F0FDFA; color: #0D9488; }
.salma-tag-lavender { background-color: #EDE4F7; color: #7A39B0; }
.salma-tag-warning { background-color: #FFFBEB; color: #D97706; }
.salma-tag-success { background-color: #ECFDF5; color: #10B981; }

.salma-stat-lavender::before { background: #7A39B0; }
.salma-stat-lavender .salma-stat-icon-wrap { background-color: #EDE4F7; color: #7A39B0; }

/* --- 4 Shortcut Cards --- */
.salma-shortcut-card {
    display: block;
    background: #FFFFFF;
    border: 1px solid var(--salma-border);
    border-radius: 1.25rem;
    padding: 1.25rem 1.25rem;
    box-shadow: var(--salma-card-shadow);
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    color: inherit;
    position: relative;
    overflow: hidden;
    height: 100%;
}

.salma-shortcut-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 16px 30px -4px rgba(94, 45, 136, 0.1);
    color: inherit;
}

.salma-shortcut-card::before {
    content: "";
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 3px;
}

.salma-shortcut-danger::before { background: #EF4444; }
.salma-shortcut-danger:hover { border-color: #FECACA; }
.salma-shortcut-warning::before { background: #F59E0B; }
.salma-shortcut-warning:hover { border-color: #FDE68A; }
.salma-shortcut-purple::before { background: #5E2D88; }
.salma-shortcut-purple:hover { border-color: #DDD6FE; }
.salma-shortcut-teal::before { background: #0D9488; }
.salma-shortcut-teal:hover { border-color: #CCFBF1; }

.salma-shortcut-card .shortcut-icon {
    font-size: 1.25rem;
}

.salma-shortcut-card .shortcut-badge {
    font-size: 0.8rem;
    font-weight: 700;
    padding: 0.25rem 0.65rem;
    border-radius: 9999px;
}

.salma-shortcut-card .shortcut-title {
    font-size: 1.05rem;
    font-weight: 800;
    color: var(--salma-text);
    margin-bottom: 0.35rem;
    line-height: 1.3;
}

.salma-shortcut-card .shortcut-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: 0.82rem;
    color: var(--salma-text-muted);
    font-weight: 500;
}

.salma-shortcut-card .shortcut-arrow {
    font-weight: 700;
    transition: transform 0.2s ease;
}

.salma-shortcut-card:hover .shortcut-arrow {
    transform: translateX(3px);
}

/* --- Filter Pill Group --- */
.salma-filter-pill-group .btn {
    border-color: #EDE9FE;
    color: var(--salma-text-secondary);
    background: #FFFFFF;
    font-size: 0.8rem;
    font-weight: 600;
    padding: 0.35rem 0.75rem;
}

.salma-filter-pill-group .btn:hover {
    background-color: #F5EDFA;
    color: #5E2D88;
}

.salma-filter-pill-group .btn.active {
    background-color: #5E2D88;
    color: #FFFFFF;
    border-color: #5E2D88;
}

/* --- Panels: Audit & Notifications --- */
.salma-panel-icon-wrap {
    width: 36px;
    height: 36px;
    border-radius: 10px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.salma-audit-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background-color: #5E2D88;
    display: inline-block;
    flex-shrink: 0;
}

/* ============================================================
   35. SALMA TICKET CREATION & ASSISTANCE SYSTEM (Modern Healthcare UI)
   ============================================================ */

/* Breadcrumbs */
.salma-breadcrumb {
    font-size: 0.85rem;
    font-weight: 500;
}

.salma-breadcrumb a {
    color: var(--salma-text-muted);
    text-decoration: none;
    transition: color 0.2s ease;
}

.salma-breadcrumb a:hover {
    color: var(--salma-purple-primary);
}

.salma-breadcrumb .breadcrumb-item.active {
    color: var(--salma-text);
    font-weight: 600;
}

/* Form Container Card */
.salma-ticket-create-card {
    background: #FFFFFF;
    border: 1px solid var(--salma-border);
    border-radius: 1.5rem;
    box-shadow: var(--salma-card-shadow);
    overflow: hidden;
}

/* Inputs & Form Controls */
.salma-custom-input,
.salma-custom-select {
    border: 1px solid var(--salma-border);
    border-radius: 0.85rem;
    font-size: 0.95rem;
    padding: 0.75rem 1rem;
    color: var(--salma-text);
    transition: all 0.2s ease;
    background-color: #FFFFFF;
}

.salma-custom-input:focus,
.salma-custom-select:focus,
.salma-custom-textarea:focus {
    border-color: var(--salma-purple-primary);
    box-shadow: 0 0 0 3px rgba(94, 45, 136, 0.12);
    background-color: #FFFFFF;
}

.salma-custom-textarea {
    border: 1px solid var(--salma-border);
    border-radius: 0.85rem;
    font-size: 0.92rem;
    padding: 0.85rem 1rem;
    color: var(--salma-text);
    line-height: 1.55;
    transition: all 0.2s ease;
    background-color: #FFFFFF;
}

/* Visual Priority Cards Selector */
.salma-priority-grid {
    margin: 0;
}

.salma-priority-option {
    display: block;
    margin: 0;
    cursor: pointer;
}

.salma-priority-input {
    position: absolute;
    opacity: 0;
    pointer-events: none;
}

.salma-priority-card {
    border: 1.5px solid var(--salma-border);
    border-radius: 1rem;
    padding: 0.85rem 0.75rem;
    background: #FFFFFF;
    transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);
    height: 100%;
}

.salma-priority-card:hover {
    border-color: #DDD6FE;
    transform: translateY(-1px);
}

.prio-indicator {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    display: inline-block;
    flex-shrink: 0;
}

.salma-prio-low .prio-indicator { background-color: #64748B; }
.salma-prio-normal .prio-indicator { background-color: #0D9488; }
.salma-prio-high .prio-indicator { background-color: #F59E0B; }
.salma-prio-critical .prio-indicator { background-color: #EF4444; }

.prio-desc {
    font-size: 0.72rem;
    color: var(--salma-text-muted);
    display: block;
    line-height: 1.35;
    margin-top: 0.2rem;
}

/* Selected state via input:checked */
.salma-priority-input:checked + .salma-priority-card {
    box-shadow: 0 4px 12px rgba(94, 45, 136, 0.08);
}

.salma-prio-low .salma-priority-input:checked + .salma-priority-card {
    border-color: #94A3B8;
    background-color: #F8FAFC;
}

.salma-prio-normal .salma-priority-input:checked + .salma-priority-card {
    border-color: #0D9488;
    background-color: #F0FDFA;
}

.salma-prio-high .salma-priority-input:checked + .salma-priority-card {
    border-color: #F59E0B;
    background-color: #FFFBEB;
}

.salma-prio-critical .salma-priority-input:checked + .salma-priority-card {
    border-color: #EF4444;
    background-color: #FEF2F2;
}

/* Editor Toolbar */
.salma-editor-toolbar {
    border-top-left-radius: 0.85rem !important;
    border-top-right-radius: 0.85rem !important;
}

.salma-editor-toolbar .btn:hover {
    background-color: #EDE4F7 !important;
    color: var(--salma-purple-primary) !important;
}

/* RGPD Alert Box */
.salma-rgpd-alert {
    background: #FFFBEB;
    border: 1px solid #FDE68A;
    border-left: 4px solid #F59E0B;
    border-radius: 1rem;
    padding: 1rem 1.25rem;
}

.salma-rgpd-icon-wrap {
    width: 36px;
    height: 36px;
    border-radius: 10px;
    background: #FEF3C7;
    color: #D97706;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

/* Dropzone */
.salma-dropzone-box {
    border: 2px dashed #DDD6FE;
    border-radius: 1.25rem;
    background: #FAF8FC;
    padding: 2.25rem 1.5rem;
    text-align: center;
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    position: relative;
    overflow: hidden;
}

.salma-dropzone-box:hover,
.salma-dropzone-box:focus-within,
.salma-dropzone-box.salma-dropzone-dragover {
    border-color: var(--salma-purple-primary);
    background: #F5EDFA;
    box-shadow: 0 0 0 4px rgba(94, 45, 136, 0.08);
}

.salma-dropzone-box.salma-dropzone-dragover {
    border-style: solid;
    background: #EDE4F7;
    box-shadow: 0 0 0 4px rgba(94, 45, 136, 0.14);
    transform: scale(1.008);
}

.salma-dropzone-input {
    position: absolute !important;
    top: 0 !important;
    left: 0 !important;
    width: 100% !important;
    height: 100% !important;
    opacity: 0 !important;
    cursor: pointer !important;
    z-index: 10 !important;
    margin: 0 !important;
    padding: 0 !important;
    display: block !important;
}

.salma-dropzone-content {
    position: relative;
    z-index: 1;
    pointer-events: none;
    user-select: none;
}

.salma-dropzone-icon {
    color: #7A39B0;
    transition: transform 0.2s ease, color 0.2s ease;
}

.salma-dropzone-box:hover .salma-dropzone-icon,
.salma-dropzone-box.salma-dropzone-dragover .salma-dropzone-icon {
    transform: translateY(-3px) scale(1.05);
    color: var(--salma-purple-primary);
}

.salma-btn-browse-action {
    background: #FFFFFF;
    color: #5E2D88;
    border: 1.5px solid #DDD6FE;
    border-radius: 9999px;
    padding: 0.45rem 1.15rem;
    font-size: 0.85rem;
    font-weight: 600;
    box-shadow: 0 2px 6px rgba(94, 45, 136, 0.06);
    transition: all 0.2s ease;
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
}

.salma-dropzone-box:hover .salma-btn-browse-action {
    background: #5E2D88;
    color: #FFFFFF;
    border-color: #5E2D88;
    box-shadow: 0 4px 12px rgba(94, 45, 136, 0.2);
}

.btn-remove-file {
    color: #94A3B8;
    font-size: 1.25rem;
    line-height: 1;
    transition: color 0.15s ease, transform 0.15s ease;
}

.btn-remove-file:hover {
    color: #EF4444 !important;
    transform: scale(1.2);
}

/* Lateral Assistance Cards */
.salma-support-sidebar-card {
    background: #FFFFFF;
    border: 1px solid var(--salma-border);
    border-radius: 1.25rem;
    padding: 1.5rem 1.35rem;
    box-shadow: 0 8px 20px -4px rgba(94, 45, 136, 0.04);
}

.salma-faq-mini-link {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.5rem;
    padding: 0.65rem 0.85rem;
    border-radius: 0.75rem;
    background: #FAF8FC;
    border: 1px solid var(--salma-border);
    text-decoration: none;
    color: var(--salma-text);
    font-size: 0.82rem;
    font-weight: 500;
    transition: all 0.2s ease;
}

.salma-faq-mini-link:hover {
    background: #F0FDFA;
    border-color: #CCFBF1;
    color: #0D9488;
    transform: translateX(2px);
}

/* Urgent Care Card */
.salma-urgent-card {
    background: linear-gradient(135deg, #5E2D88 0%, #3B1758 100%);
    border-radius: 1.25rem;
    padding: 1.5rem 1.35rem;
    color: #FFFFFF;
    box-shadow: 0 12px 28px -4px rgba(94, 45, 136, 0.25);
    position: relative;
    overflow: hidden;
}

.urgent-pulse-indicator {
    width: 9px;
    height: 9px;
    border-radius: 50%;
    background-color: #EF4444;
    box-shadow: 0 0 0 3px rgba(239, 68, 68, 0.35);
    display: inline-block;
}

.text-purple {
    color: var(--salma-purple-primary) !important;
}

.bg-purple-subtle {
    background-color: var(--salma-purple-tint-alt) !important;
}